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Do you want to make a return?
How to return an article:
All online order returns must be completed within 15 days of receipt. The costs associated with changes or returns shall be the responsibility of the buyer.
Return form
Download, print and complete this Return form, indicate on the delivery note the products you want to return. Our box can be reused! Explain why, we want to continue to be better!
To request a collection from home through exchange or return, you must notify the e-mail. hello@ikaremin.com
Please provide the following information to request that your order be collected:
Name
Order name
Reference of the items you want to return
Full collection address
Phone contact
As soon as we receive this information, we will confirm your return request and send you a letter to pick up your order.
3.1 Changes
In case of change on the peninsula, the associated cost is €6.95, corresponding to the shipping costs of the new product and the collection of the wrong product. In the event of an additional peninsular change, our team will notify you of the related expenses. Please note that Ikaremin is not responsible for any customs fees that may be incurred as a result of this change.3.2 Returns
In the case of returns, the customer must send the product to the address indicated by our customer service team, bearing the corresponding shipping costs.
Please do not send your product without first receiving instructions from our team.
Ikaremin is not responsible for the return shipment that the customer makes, and any loss that the parcel may suffer while shipping. We recommend that you use a certified, tracked and POD courier service..
Once we receive the package of your return to our facilities, it will be duly inspected and you will receive a confirmation email indicating the amount of your return.
Make the parcel
In the parcel, keep the items, the completed form and the invoice to be collected. Don’t forget to seal your parcel. If you do not have the invoice for your online order, you can ask for a copy by e-mail: hello@ikaremin.com.
Drop the parcel to the courier
The courier will pickup your order at the address provided. Once we have received the articles, we will proceed with their verification, verify their status and proceed to send the new article if you have requested the return for change or.,where appropriate, we will issue the refund within a maximum of 10 to 14 business days using the same payment method you used when placing the order. Likewise, all articles must be properly labelled and in their original packaging. It is only available for Peninsula.
At this stage, there are two options:
- Request the pickup of the package via the form and send it to us. Once you arrive at our warehouse, we will review your return and refund the amount based on the type of payment used.
- If you want to do it yourself, you should send us the parcel to the following address:
Ikaremin
C / Orenetes,37-39, Local 2, escalera C
08232, Viladecavalls, Barcelona.
Refund
Once you get to our warehouse, we will review your return and refund the amount based on the payment method used: 10-14 days after its receipt, if it is used for credit or debit card payment. If the payment was used through PayPal, 24/48 working hours. The return will be done as soon as possible and in any case within 30 days following the date of return of the product.
*Order return fees (such as shipping through courier companies) will be paid directly by the user/to.
To make an exchange or return, the following requirements must be fulfilled:
- All items must be in perfect condition, unused, with Original Labels, Full Original Packaging, Related Accessories and Purchase Invoice.
- QA will determine if the IKAREMIN products are in the same state as they were sent to you. You will be responsible for any decrease in the value of the products resulting from the handling of them other than that necessary to establish their nature, characteristics or operation.
- Failed pickups will always be handled by the client.
- If you return with a shipping company other than that authorized by IKAREMIN, we reserve the right not to refund shipping or return costs. IKAREMIN will also not accept consignments invoiced to the consignee or COD shipments.
- Products that have been returned damaged, incomplete, deteriorated, used or dirty as a result of the customer will not be reimbursed and will be made available to the mailer and returned to postage due.
If this is a return because you are receiving a wrong article or in bad shape, you should write an email to hello@ikaremin.com and we will search for the best solution: you can choose if you prefer the refund or we send a new article.
IKAREMIN will carry out return expeditions exclusively on the peninsular territory. In all other areas, the client will bear the total cost of the return and will be paid later.
In that case, the original shipping charges will be refunded, if they have been paid. Do not forget to contact us in case of mistake.
The User/a may return to IKAREMIN any product which has a manufacturing defect free of charge. The User/a shall have a period of 15 days from receipt of the product to communicate to IKAREMIN its failure to comply with it. If this period is exceeded, any damages will be assumed by the user.
It is essential to submit the invoice or order confirmation e-mail, via our contact page, sent an e-mail to hello@ikaremin.com or by telephone on 673660896 (from 9 am to 5 pm Monday to Thursday and Friday from 9 am to 2 pm),indicating the product(s) to be returned, including a photo and a detailed list of defects found in the product(s). The deadline for making the return, in case of defective or defective products, will be established in the current regulations.
Once IKAREMIN receives the communication from the User/a, it will inform you within 3 to 5 business days if the return of the product is appropriate or not,IKAREMIN workers will look to see if the factory defect actually exists.
In case of return, IKAREMIN shall inform the User/the shipping form at its offices of the defective product, and may decide between:
- Change for other item: This may be done for another product of the same price. In case of difference, it must be paid if it is higher or not, the difference will be reimbursed in the form of a voucher without expiry.
- Return in payment format: The return is carried out as soon as possible and in any event within 14 days of the date of return of the product. The refund will be made according to the mode of payment used by you for the initial transaction.
The following situations are NOT considered manufacturing defects and will therefore not be covered by the Money-Back Guarantee:
- Product defects or damage caused by improper use.
- Modifications or repairs to products not authorized by a third party other than an Ikaremin authorized dealer.
- Consequences of using the product regularly.
Please note that many of our products are made by hand, and therefore may have slight differences between them.
If the customer has purchased its IKAREMIN product from an authorized distributor, IKAREMIN is not responsible for the guarantee.
To formalise the exchange or return, you need to contact us on our contact page. When that is done, we will look after the entire process.
The product must not be used and must be accompanied by all original labels and packaging. If this is not done, or if the product has been damaged, there may be a depreciation and we would reject the exchange or return.
Upon reception of the order and verification of its good condition, we will proceed to make the change for the desired model or return the amount paid less postage.
If you only wish to return one or more of the products that make up the order, postage paid on the entire order will not be refunded.
The refund will be made as soon as possible by us, but the performance of this will depend on the type of payment used.
We work with the highest quality materials and carry out all the necessary checks to make sure that all our products are free from defects.
If you still consider your product to be defective, please contact us by email and we will take the necessary steps to resolve it.
There will be no additional cost to the User to return products with manufacturing defects.
In all cases, IKAREMIN will repay the payments as soon as possible and, in all cases, within 14 calendar days from the date on which the User notified his decision to withdraw from the contract.
Shipments
Receive your order within 24/48h working hours, wherever you want.
Changes or refunds
You can return your purchases in a period of 15 days.
Security
The orders will be shipped in their original bags in order to minimize contact.
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