Sales conditions

The present conditions of sale (the “Sales conditions” settle the agreement between the company IKAREMIN, domiciled in Carrer Orenetes, 37-39, Escalera C, Local 2, 08232 Viladecavalls, Barcelona (Spain), with IVF number 45639103L (“IKAREMIN“) and the client (the “Customer/s“) formalised via the website www.ikaremin.com (the “Site or website“) for the purchase by the Client of IKAREMIN products (the “Products“) on the Site.

1. General conditions
Registration to IKAREMIN is free. You will have access to your personal data using a password and you can change them at any time.

You are under no obligation to register and may unsubscribe at any time.

The information we receive when registering is completely confidential and only IKAREMIN will have access to the data and will be subject to our confidentiality policy.

2. Information prior to contracting

The use and/or purchase of IKAREMIN products, the characteristics of which are described in the IKAREMIN site, hereinafter called the “Products”, imply acceptance as a Customer, without reservation of any nature whatsoever, in each of these General Conditions, as well as the Special Conditions that, where applicable, govern the acquisition.

IKAREMIN advises that the procedures for acquiring the Products are as described in these Terms and Conditions, as well as those shown on the screen during navigation on our site, so that the Customers declares to know and accept the procedures necessary to access the Products offered on the site.

Any modification and/or correction of the data provided by the Customers during browsing will be possible and must be completed as per the website.

The Products offered on the website, as well as their features and prices, will appear on the screen. We try to show as precisely as possible the physical characteristics of the Products, but it should be considered that the quality, configuration and resolution of the computer monitor, may affect color perception, so there may be a slight difference in color between the actual product and the one reflected on the screen.

IKAREMIN reserves the right to decide at any time what Products it provides to Customers via its website. Therefore, IKAREMIN can at any time include new products or change those appearing on the site, unless otherwise stated, these Products shall be governed by the provisions of the General Conditions in force at this time. Similarly, IKAREMIN reserves the right to no longer provide access, at any time and without notice, to the Products offered on the website.

3. Purchase procedure
3.1. Use of the Website
In order to place an order on the Site, the Customer must be 18 years old or older and must be the final client. Under-age persons are expressly excluded.

By using the Site and placing orders through it, you, as a Customer, agree to:

    • (i) Make use of the Website to browse it or place legally valid orders.
    • (ii) Do not place any false or fraudulent orders.
    • (iii) Provide us with the mailing address, mailing address and/or any other information that may be required to properly formalize the order in a truthful and accurate manner. You also consent to our being able to use this information in accordance with the Privacy Policy.

3.2. Registration
In order to access the Site as a visitor, you do not need to register; while to make an order on the Site, in this case, a Customer account will be created and you will be part of the existing program at all times. IKAREMIN is responsible for managing this program for all purposes, in addition to the owner and owner of the website.

Otherwise, you can make your purchase anonymously, so you must only provide the data strictly necessary for processing the order.

We remind you that by creating your customer account, you can simplify the purchasing process for future orders and enjoy advantages such as discounts or priority access to special offers reserved for Registered Customers.

The login and password provided to IKAREMIN are usernames and facilitators to access and make the purchase and are personal and non-transferable. The username cannot be changed, but the password, in which case the modified keys will lose their validity.

3.3 How to make an order?

    1. To place an order through the Website, you must follow the following steps:
    2. Select the items you want and add them to “My Cart”.
    3. Go to checkout.
    4. Fill in the shipping and payment information.
    5. Select your payment method and click on “Send Order”. By clicking on the “Send Order” button, the Customer accepts in full and without reserve all the Conditions of Sale which appear on the Website at the time of placing the Order. At this time, it is advisable to check that your cart includes the products you actually want to purchase, once you have paid, you will not be able to change your order.
    6. Click the “Pay Now” button.
    7. Complete the payment.
    8. If payment is authorised, the Customer will receive a confirmation of receipt of the order by sending an e-mail to the address provided for this purpose. Except as described under conditions 4.3 and 4.4, this confirmation of receipt of the order constitutes acceptance by IKAREMIN of the Custumer’s order, it implies a binding agreement between the Customer and IKAREMIN.

It is recommended that the Customer print and/or retain a copy of the Terms of Sale when placing the order, and confirmation of acceptance of the order.

IKAREMIN reserves the right to change and update these Terms at any time without prior notice. These amendments and updates will be posted and made available to clients at all times on the website. Moreover, when the Customer has received confirmation of receipt of his order from IKAREMIN, the Conditions of Sale applicable to it cannot be modified.

3.4 Availability of products

The completion of an order via the Site is subject to the availability of the Products. IKAREMIN makes every effort to ensure the availability of all Products for sale on the Site.

If the product is not available, the Customer will be immediately notified by email and will be refunded the amount paid for the same payment method used.

3.5 Service availability

The products offered on the Website are only available for shipping within Spain (excluding the Canary Islands).

If you would like to place an order from another country on the Site, you can of course do so. However, please note that we only offer free shipping to a single delivery address in the territory of Spain (except the Canaries). Shipping charges outside the peninsula are not included in the price of the product and will be added during your purchase process depending on the shipping location.

4. Delivery
4.1. Delivery: Where and when?: IKAREMIN undertakes to deliver, as soon as possible, the Product you have purchased, to the address you have indicated for this purpose in the order form. In the purchase confirmation email provided under Terms and Conditions, the delivery time will be indicated.

No deliveries shall be made to areas requiring the payment of customs duties or to post office boxes.

For the purposes of these General Conditions of Sale, the “delivery” or that the order was “delivered” at the time of delivery to the Custumer will be deemed formalized, obtain physical possession of the Products, which will be credited by signing the receipt of the order at the delivery address indicated by the Customer.

All our products leave our premises with perfectly good packaging. You should always verify that the goods have been delivered in perfect condition and it is recommended to indicate on the delivery slip of the carrier “damaged packing” or similar in order to be in a position to claim later, because otherwise the carrier gives for acceptance of the product.

4.2 Delivery time: The delivery times of the Products, in working days, with the exception of transport problems other than IKAREMIN, are those which will be confirmed in the confirmation message of reception of your order and, in any case, within thirty (30) days from the date the order is confirmed.

Thirty (30) days after the Custumer’s order is available for delivery without it having been delivered for reasons not attributable to IKAREMIN, we will understand that you wish to desist from it. Therefore, we will reimburse all payments received by the client, including delivery costs, within fourteen (14) days after we deem the order resolved.

IKAREMIN will do its best to ensure that these deadlines are respected, but its delay, due to transport problems outside IKAREMIN, will not entail the annulment of the order or any compensation.

5. Shipping costs
Shipping charges apply for each order. The cost for each order is based on the delivery method selected and the postal code corresponding to the delivery location.

6. Prices and mode of payment
6.1. Price: Prices and offers on the website include VAT (Value Added Tax), but do not include shipping costs, that will be added to the total amount owing, indicating when placing the order. The prices and offers presented on the Site are valid only for orders placed on-line via the Site. These prices and offers may not match those available at partner stores across the globe.
IKAREMIN informs you that the change of country of delivery may have an impact on the price because of the change of currency or price per country.
Prices are displayed in EUROS and will be invoiced in that currency.

6.2. Mode of Payment: at the moment you add the product to the ‘Cart’ screen will appear the quantity of this product with and without VAT or, when the purchase has been exempted from this tax, this exemption is automatically provided on the basis of the personal data you have entered, after you confirm the order. Payment of the price of the purchased Product and shipping charges, which will appear on the screen, can be made either by credit or debit card. To proceed with the payment, you must follow each of the instructions that appear on the screen, providing the following information, If credit/debit card: a) type of card; (b) the cardholder’s name; (c) the card number; (c) the expiry date; and (d) any other information required on the display.

As an electronic payment system, IKAREMIN has installed an electronic payment gateway that it has contracted with a bank. All data provided for this purpose are encrypted in order to provide maximum security of the same.

6.3. Value Added Tax (VAT): In order to comply with the VAT applicable under the remote sales rules, deliveries shall be deemed to be made in the Member State indicated at the delivery address. As a result, any purchases made on the Site will be subject to VAT.

VAT is applied to the legal rate in force in the Member State in which the goods will be delivered on a specific order.

The Customer expressly authorises us to issue the invoice electronically, although you can indicate at any time that you are willing to receive a paper invoice, in which case, we will establish and submit the invoice in the format indicated.

6.4. SSL protocol: The browsing and purchasing process on the web is done using the SSL protocol, thus providing, both to the customer and to IKAREMIN the highest standards of confidentiality and security in communications.

This protocol is universally supported by large browsers and guarantees you (i) the identity of the recipient of your data (Not supplant the seller), (ii) the confidentiality of the information provided and (iii) the integrity (unmanipulation) of the information provided.

IKAREMIN also indicates that it does not, under any circumstances, store data provided by users via the payment gateway, and that are retained only during the purchase, the payment is made and until the expiry of the withdrawal period. To ensure increased security for credit card owners, a 3-digit number included in your cards serves as an identification code to verify the physical presence of the card during online transactions. This three-digit number is printed on the back of your card (in the signature field), just after the card number. To avoid credit card fraud, these verification numbers will be required to validate the transaction.

7. Right of withdrawal
7.1. How to do it: you can pick up your order without cause within 14 calendar days from the date of receipt of the purchased Products (or the last Product, component or part if a Product consisting of more than one component or part is delivered). This right does not apply in the event that the Product has been manufactured according to the specifications you have supplied us and is therefore a Custom Product.

To do so, you must notify us of your decision to withdraw your order. Your application should be sent to the following email address: hello@ikaremin.com

In order to do this, you can use this RETURN FORM.

IKAREMIN will confirm in writing the receipt of the request and the details of how to proceed with the return. It will be enough to send your communication before the end of the 14-day withdrawal period and return the article in the manner indicated in writing and resend the item as directed in writing.

IKAREMIN will not own the returned product until it has been delivered to the return address.

7.2. Effects of withdrawal: IKAREMIN will reimburse you the price of the product and the usual shipping fees corresponding to the cheapest delivery option that we offer, within the period set out below, subject to the following conditions:

    • a) You must return the Products following the written instructions within 14 days from the day you notified us of your withdrawal, unless we offer to collect the Products from you in such a location.
    • b) If you choose a delivery method other than the cheapest option we offer, IKAREMIN will not be required to reimburse any additional costs.
    • c) IKAREMIN shall verify the status of the returned Products. If the Product has not been opened and retains its original packaging, or if the returned Product is with the original packaging open, extract of the packaging or without packaging, mounted or used, but in perfect condition, IKAREMIN will reimburse the purchase price of the product and, if applicable, the transport costs, within five (5) business days after receiving. If IKAREMIN proposes to pick up the Product, in all cases, the refund of the purchase amount shall be made no later than fourteen (14) calendar days as of the date of notification of your decision to withdraw.
    • If, on the contrary, the Returned Products have been handled in such a way that they show any deterioration which reduces their value, because they have been handled in a manner unrelated to that needed to verify the nature, characteristics and/or operation of the Products, cin that case, the exercise of the right of withdrawal is not authorised.
    • d) IKAREMIN will use the same payment methods as you would have used for the initial purchase, unless otherwise expressly agreed. In all cases, you will not incur any supplement that could result from such a refund.We may withhold the reimbursement until we have received the returned items from you or until you provide us with evidence that items have been returned, whichever comes first.

8. Promotional code terms and conditions
8.1. When using promo codes based on their terms and conditions, apply to a one-time rebate on the purchase of a single Product or to a rebate on an order within the period specified in the promotional code.

8.2. Promo codes are personal and not transferable.They may only be used for purchases made via the IKAREMIN website. The Customer is forbidden to sell, trade or assign promotional codes. The promo code may not be downloaded or displayed through websites or other means of making public offers, gifts, sales or other exchanges. Promotion codes may not be used for commercial purposes.

8.3. You may only use one promotion code per product and per order. Promo codes may not be combined with a special offer or promotion.

8.4. Promotional codes are not redeemable for cash.

8.5. IKAREMIN is not responsible for reissuing or returning promotional codes. However, if IKAREMIN decides at its discretion to re-issue or return the promotional codes, it will be necessary to present the Client’s promotional code. Consequently, the Customer must always keep a copy of the promotional code, without which it would be impossible to reissue or make a return.

8.6. IKAREMIN reserves the right to immediately revoke a promotional code if it is suspected of being used in violation of any of the above conditions, is used incorrectly or if there are compelling reasons to cancel it.

9. Validity of offers (“Promotions”)
Promotional offers posted on the Website to increase the sale of certain Products are only valid when they appear on the Website, unless otherwise stipulated.

10. Liability
10.1. The present conditions of sale set out all the obligations and responsibilities of IKAREMIN with regard to the supply of products. There are no guarantees, conditions or other conditions which bind IKAREMIN, except those expressly mentioned in the conditions of sale.

10.2. Subject to the condition 11.4, the maximum joint liability of the parties in all claims of any kind or relating to these terms of sale, whether in the contract, guarantee, condition, tort, strict liability, law or otherwise, SHALL BE LIMITED TO THE AMOUNTS PAID TO IKAREMIN IN RESPECT OF THE RELEVANT PRODUCT.

10.3. Subject to the condition 11.4., IN ALL CASES, WHETHER IT IS A BREACH OF CONTRACT, GUARANTEE, CONDITION, TORT, STRICT LIABILITY, NEITHER PARTY IS RESPONSIBLE TO THE OTHER PARTY FOR ANY SPECIAL, CONSEQUENTIAL, ANCILLARY OR INDIRECT DAMAGE.

10.4. Nothing in these Terms of Sale limits or excludes IKAREMIN’s liability (i)death or bodily injury caused by the neglect of IKAREMIN, (ii) the fraud, (iii) any breach of obligations under existing national laws or (iv) any liability not to be excluded by law.

11. Protection of personal data
Information about the processing of the Customer’s personal data can be found in the Privacy Policy available at the following link.

12. Applicable legislation
Purchases made on the Website and in the context of these General Terms and Conditions are subject to Spanish law.

13. Changes to the conditions of sale
We reserve the right to modify our website, policies and these terms and conditions at any time.

You will be subject to the terms and conditions, policies and conditions of sale in force at the moment of placing your order, unless, by law or at the request of public authorities, such terms, policies or conditions of sale need to be amended (in which case, such changes may apply to any order you have previously placed).

If any such condition is declared invalid, null or void, this condition is deemed to be excluded without such declaration being likely to prejudice the validity or enforceability of the other conditions.

14. Resignation
If these Conditions are not complied with, and even if IKAREMIN may decide not to exercise its rights at that time, IKAREMIN may use these rights and actions for any other occasion when you may violate these Terms of Sale.

15. Contact us
For any question or incident concerning the order, the Customer may contact the IKAREMIN Customer Service by e-mail or by post at the following address:

Customer Service Department
C/ Orenetes, 37-39, Escalera C, Local 2
CP 08232 Viladecavalls, Barcelona (España)

E-mail: hello@ikaremin.com

Telephone Customer service 673660896 (9 am to 5 pm) Monday to Thursday and Friday (9 am to 2 pm), except on public holidays.

Insofar as the purchase of the Products took place online on the Website in the countries of the European Union, and in accordance with EU Regulation No 524/2013, we inform you that you have the right to request with us an extrajudicial settlement of consumer disputes through. http://ec.europa.eu/consumers/odr/.

16. Language
In the event of any discrepancy between the Spanish version of this text and the other versions available on our website, the Spanish version shall prevail.

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